Refund policy

Cancellation and Return of the Products

■In the Cases of Arrival of Defective, Defaced or Destroyed Products / Excessive or Deficient Products or Different Products (hereinafter, the “Defective Products”)

In the cases of the above, please inform the following contact addressee to such effect by email within seven (7) days after the day following the date of arrival of the products.

Contact Addressee : [email protected]

- Please acknowledge that measures for return or exchange of the products may not be taken even if you inform the contract addressee from the eighth (8th) day onwards after the day following the date on which you contact us.

- In the event of returning or exchanging the products, please perform procedures to send back the Defective Products in accordance with the instructions of our company within seven (7) days after the day following the date on which you contact us. Please acknowledge that it may become difficult to take measures for return or exchange of the products even if you perform the aforementioned procedures to send back the Defective Products from the eighth (8th) day onwards after the day following the date on which you contact us.

- We do not accept return or exchange of the products as Defective Products in the following cases.

Products passing our company’s inspection standards such as products with stains within a diameter of 0.5 centimeters, slight dents, or slight clothing frays.

■In the Cases of the Customer’s Convenience (such as Different Size or Impression, or Erroneous Purchases)

In the cases of the customer’s convenience, the products shall not be exchanged.

If you desire that the products be exchanged, please return the products which have arrived and place another order.

The customer shall be responsible for the shipping fees at the time of return of the products. The shipping fees at the time of arrival of the products shall not be refunded.

If you desire that the products be returned, please inform the following contact addressee to such effect by email within seven (7) days after the day following the date of arrival of the products.

Contact Addressee : [email protected]

- Please acknowledge that measures for return of the products may not be taken even if you inform the contract addressee from the eighth (8th) day onwards after the day following the date of arrival of the products.

- In the event of returning the products, please perform procedures to send back the products in accordance with the instructions of our company within seven (7) days after the day following the date on which you contact us. Please acknowledge that it may become difficult to take measures for return of the products even if you perform the aforementioned procedures to send back the products from the eighth (8th) day onwards after the day following the date on which you contact us.

- Please refrain from returning the products if the products are damaged or destroyed due to lack of care on the part of the customer after arrival of the products.

  • If the products are purchased in bulk, single products may not be returned.
  • If the products are returned at the customer’s convenience, please return the products with the shipping fees prepaid.
  • Refunds shall be processed after the returned products arrive and are confirmed.

- We do not accept return of the products at the customer’s convenience in the following cases.

> Foods;
> Items which decay easily, items with relatively short preservation periods, or items for which the due date will elapse soon after contract termination;
> Customized supplies made at the customer’s request (such as bracelets created in accordance with the size of the customer’s wrist);
> Personal sanitary items which have already been opened (such as earrings in general and soaps);
> Items sold at a bargain.

Notes:

  • If the products are returned at the customer’s convenience with the shipping fees for returning the products being on a “cash-on-delivery” basis, the amount of the product price less the shipping fees shall be refunded.
  • If the customer returns the products on a “cash-on-delivery” basis on the grounds of defect but the products are not found to be defective, the amount of the product price less the shipping fees shall be refunded.
  • If similar breaches of the rules for returning the products are repetitively made multiple times, orders may be rejected. Please acknowledge in advance.

■Refund Details

Refund details differ depending upon the reason that the products are returned.

Refunding of the product price shall be made after confirming that the returned products have arrived, so it may take approximately two (2) weeks after the date of arrival of the returned products.

- In the cases of arrival of Defective Products
⇒Such product price and shipping fees shall be refunded.

- In the cases of the customer’s convenience (such as different size or impression, or erroneous purchases)
⇒Such product price shall be refunded.



■Refund Method

Refunds shall be made via the credit card company.

  • No refund fees shall occur.
  • Refunding may be made at the time of the claim on or after the following month after once withdrawing the amount due to the closing date of the credit card. Or the amount may be set off with another usage. Please acknowledge in advance.
  • The detailed statement of the refund shall be introduced by email after the procedures are completed.
  • Other matters regarding refund may differ depending upon the credit card company used, so for the details, please make an inquiry to each credit card company.

■Other Related Provisions

For other related provisions, please refer to the “FUN! JAPAN SELECT SHOP Terms of Use” of our company.