FAQ

▼About order and delivery

After purchase, we plan to ship from the middle to the end of the following month. Some items, including made-to-order items, have different prerequisite times before shipping, so please check each product page for details.

We apologize for the inconvenience, but we do not accept cancellations or changes to your order once it has been completed.
If you have any questions, please contact customer service by e-mail.

We apologize for the inconvenience, but we do not accept any changes to your order after the order has been completed. If you have any questions, please contact customer service by e-mail.


We can deliver to Taiwan, Hong Kong, Thailand, Malaysia and Singapore. * Some products can be delivered only in limited areas.


Couriers vary and include, but are not limited to, EMS, ECMS, DHL, QXPRESS, DPEX Worldwide, etc.
When the item shipment is completed, we will send you an email notifying you of the delivery company and tracking number, so please check the item shipment completion email.

The shipping fee when ordering is a flat rate of 1,500 yen.
Free shipping on purchases of JPY 5,000 or more per order.

Customs duties, other import taxes and customs fees may be levied on the purchased items at the time of customs clearance in the receiving country.
In that case, the recipient will be responsible for the payment, so please pay directly to the delivery company or customs at the time of delivery.
Please note that the policies regarding taxes and customs fees differ from country to country, so please contact the customs office of the receiving country for details.

If you do not receive your item after the estimated delivery date on the item page, please contact customer service by e-mail with your order number.

All products returned to our company (in Japan) will be canceled or refunded if you do not contact us in advance. In that case, please order again.
If you wish to have your items delivered again, please contact customer service by e-mail. We will redeliver the returned item as soon as we can confirm your purchased item. It takes about one month to make another delivery.
Customers may be responsible for the shipping costs for redelivery.

If you register as a member on this site, you can check your order history from the account page.
Alternatively, please check the purchase completion email sent after the order is completed.

▼ About payment

The following payment methods are available.
1. Credit card
Acceptable cards: VISA / MASTERCARD / AMEX

2.Shop pay, Apple pay, Google pay
* Since it depends on the device, the display will differ depending on the customer's device when accessing the site.

We apologize for the inconvenience, but we do not accept changes in the payment method after the order is completed.

Payment to our store will be confirmed at the time of ordering and will be charged to the card company.
The credit card closing date and withdrawal date (payment date) differ depending on the card company.
* Please contact your card company for details.

▼About refund and replacement

If the item is defective, please contact customer service by email within 7 days of the arrival of the item. Please note that if you do not contact us within 7 days after the item arrives, we may not be able to accept your refund request. Some products, such as fresh food, may have their own special conditions.
Please note that we cannot accept refund or replacement requests due to reasons caused by customers such as different of colors due to monitors and images, size mismatch, order mistakes, etc.

We apologize for the inconvenience.
Please contact customer service by e-mail with a photo of the product status attached.

▼Others

We understand your request. Please contact customer service by email for more information.


① If you want to unsubscribe from the FUN! JAPAN SELECT SHOP e-mail newsletter, click the "Unsubscribe" link at the bottom right of the e-mail newsletter.

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If you do not receive the email, please check the following.

[For mobile phones / smartphones]
Please set the domain specified reception (@fj-com.co.jp).

[For PC]
Please cancel the setting of the junk mail box.


If you do not receive the email, please check the following.

[For mobile phones / smartphones]
Please set the domain specified reception (@ fj-com.co.jp).

[For PC]
Please cancel the setting of the junk mail box.

Please contact us at funjapan_selectshop@fj-com.co.jp

We accept inquiries by e-mail 24 hours a day, 365 days a year, but we will respond within business days (10 to 17 o'clock on weekdays in Japan time). In the case of no-business days such as weekends, holidays, etc., it will be handled on the next business day. Thank you for your understanding.


This site is operated by Fun Japan Communications Co., Ltd. (Tokyo, Japan).
Fun Japan Communications has been operating media that disseminates information about Japan covering a wide area of Asia for many years, and with the desire to deliver Japan's attractive and high quality to Asian people, FUN! JAPAN SELECT SHOP has finally opened.

Company Name: Fun Japan Communications
Address: Landmark Plaza 7F, 1-6-7 Shiba-Koen, Minato-ku, Tokyo, 105-0011, Japan
Contact: funjapan_selectshop@fj-com.co.jp
Homepage: https://www.fun-japan.jp/
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