Privacy policy

Privacy Policy

To all of our customers:

Fun Japan Communications, Ltd. (hereinafter, the “Company”) handles and protects personal information in accordance with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, and its own policy on the protection of personal information as follows. Before providing the Company with your personal information, please review the following Privacy Policy (hereinafter, the “Policy”).


1. Purposes of use of personal information
The Company’s cross-border E-commerce services use customers’ personal information for the following purposes (hereinafter, “Purposes of Use”).

A. Confirmation of order details (including identity verification)
B. Payment processing
C. Product shipping and delivery arrangements
D. Responding to consultations and inquiries regarding products and services
E. After-sales services related to products or services
F. Development, improvement, and enhancement of products and services (*1)
G. Selection, provision, and operation of benefits, prizes, point programs, etc. offered by the Company or its partners
H. Provision of information and distribution of advertisements regarding products, services, various campaigns, events, and other sales promotion measures carried out by the Company or its partners (*2)
I. Provision of a safe and secure usage environment for customers through measures such as the monitoring, prevention, analysis of, and countermeasures against, fraudulent activities
J. Use within the scope permitted by law
K. Provision of customers’ personal information to third parties for the above Purposes of Use
(*1) The Company uses Cookies, etc. (including web beacons, UIDs, and other technologies; hereinafter “Cookies, etc.”) to acquire customers’ history of purchases, services provided, browsing, and other activity, as well as information on devices used and network information (IP addresses, etc.), etc., as personal information or related information. This information is analyzed and used for the development, improvement, and enhancement of the Company’s products and services, as well as to advertise and provide information about the Company’s products and services according to customers’ interests, tastes, tendencies, etc.
(*2) The Company may acquire from third parties non-personal information related to customers (including purchase history, location information, history of browsing and other activity, device information, network information (IP addresses, etc.) obtained through Cookies, etc.), collate it with the personal information that is already held, and use it for the development, improvement, and enhancement of the Company’s products and services, as well as to advertise and provide information about the Company’s products and services according to customers’ interests, tastes, and tendencies.


2. Acquisition of personal information
The Company collects the following information about customers in the provision of its services. These are examples of personal information and may not exceed the scope of personal information collected, depending on the specific content.

A. The following customer information
Name, billing address, shipping address, payment information (including credit card number, etc.), date of birth, age, country/region of residence, e-mail address, etc.
B. Facebook IDs and names
C. IP addresses
D. Transaction information
i. May include browsing history, questionnaires, campaign information, requests, complaints/opinions, evaluations of services, etc.
E. Access information such as cookies, web beacon information, access logs, and device information


3. Collection of personal information
(1) The Company collects customers’/users’ personal information mainly by the following methods.

•Information is acquired from customers by methods such as verbal communication (including in stores, over the telephone, etc.) and electromagnetic means such as online, e-mail, etc.
•Information such as history of Internet access, service usage, browsing, and other activity, as well as information on devices used and network information (IP addresses, etc.), etc. may be automatically recorded on the Company’s servers, etc. as a result of customers’ access to the website, use of the Company’s services, etc. Information recorded on smartphones or other devices may also be automatically sent to the Company based on the settings of the device.
•When using services provided by other companies, such as when the Company has an affiliate program or other partnership with such companies, the Company may acquire information such as service usage history, etc. at the time those services are being used, or the information may be provided to and acquired by the Company.

(2) The Company will not use personal information for any purpose other than the Purposes of Use without the consent of the customer.


(3) If the customer is a minor, the consent of a legal guardian shall be obtained. However, this does not apply in cases of emergency or as otherwise permitted by law.


(4) It is up to the customer to select the items of personal information that are provided to the Company. However, if you decline to provide all or part of your personal information, the Company may not be able to contact you, provide products, respond to customer requests, etc., or accept any applications, requests, or demands.


4. Provision of personal information to third parties
(1) The Company provides product suppliers and logistics companies with your name, gender, age, address, telephone number, e-mail address, credit card information, and other necessary personal information by sending it to them by electromagnetic or other means, to the extent necessary for the purchase and provision of purchased products.


(2) The company provides product suppliers, logistics companies, and other related organizations and corporations, etc. to which inquiries have been made with your name, gender, age, address, telephone number, e-mail address, credit card information, and other necessary personal information by sending it to them by electromagnetic or other means, to the extent necessary for responding to product consultations, customer opinions, requests, inquiries, etc.

(3) The Company provides partners with your name, gender, age, address, telephone number, e-mail address, purchase information, etc. by sending it to them by electromagnetic or other means for the purpose of implementing point-based reward and other programs, campaigns, provision of prizes, events and other sales promotion measures of the Company and its partners, and providing information relating to such programs.

(4) The Company provides government agencies, research institutions, partners, etc. with your name, gender, age, address, telephone number, e-mail address, credit card information, and other personal data by sending it to them by electromagnetic or other means to the extent necessary for the monitoring, prevention, analysis of, and countermeasures against, fraudulent activities, and in order to maintain a safe and secure usage environment for customers.

(5) The Company provides customers’ personal data by sending it by electromagnetic or other means with the consent of the customer or to the extent permitted by law.


5. Outsourcing of customers’ personal information
The Company may outsource all or part of the business of handling customers’ personal information to third parties for the purpose of packing and shipping products, for the Purposes of Use described in Section 1 above, or for the Company’s business operations. In such a case, the Company will select any subcontractors in accordance with Company standards and entrust personal information only after a confidentiality agreement with the subcontractor is concluded.


6. Transfer of personal information to third parties in foreign countries/regions
(1) The Company may transfer personal information to third parties in foreign countries/regions for purposes other than those described in Section 1 above for the provision of products ordered by customers after informing the customer of the country/region in which the customer’s personal information will be provided, etc. In such cases, the following apply.

・Country/region to which information is transferred
Customers will be informed verbally, via posting on the Company’s website, or by electromagnetic means such as e-mail, etc.
・Systems for the protection of personal information in the relevant country/region and measures for protection of personal information taken by third parties

(2) The Company may transfer personal information to subcontractors, etc. located outside of Japan after taking measures such as entering into a contract with the subcontractor, etc. that requires it to take appropriate measures for the protection of personal information.


7. Protection of personal information
The Company takes appropriate and reasonable technical and administrative safeguards to ensure that personal information is properly managed and to prevent its leakage, loss, or damage. The collection, use, and provision of personal information is managed and protected strictly within the scope of legitimate services under the supervision of an information security manager appointed in accordance with the Privacy Policy of the operating company, Fun Japan Communications, Ltd. The specific safeguards are as follows.

A. In order to comply with laws and regulations and ensure the proper handling of personal information, the Company has established a policy for the protection of personal information, and based on these guidelines, established these rules and other related rules regarding the acquisition, use, provision, disposal, etc. of personal information.
B. The Company has established a personal information handling manager position, designates a person in charge of handling personal information in each department, and maintains a system for reporting to the personal information handling manager in the event that a fact or risk of violation of laws, regulations, or rules is detected.
C. Periodic self-inspections are conducted on the status of personal data handling, and audits are conducted by the Company’s Auditing Department.
D. In cases when the Company outsources operations that include the handling of personal information, the Company stipulates in the contract, etc. matters concerning the handling of personal information.
E. Regular training regarding the handling of personal information is held for employees.
F. Matters concerning the confidentiality of personal information are stated in employment regulations, etc.
G. In addition to managing the entry and exit of employees, measures have been established and implemented with regard to the storage and disposal of documents, electronic media, etc., containing personal information.
H. Measures are taken to prevent theft or loss of equipment, etc., including password settings and remote control measures.
I. Access controls have been enacted to limit the scope of databases and other information handled by employees.
J. Mechanisms have been implemented to protect the system from unauthorized external access and unauthorized software.
K. A portion of data containing personal information is stored, etc. overseas after confirming an overview of the personal information protection legislation in the relevant country/region and taking measures such as concluding an agreement on the handling of personal information with the subcontractor.

8. Notification of Purposes of Use, disclosure, correction, addition, deletion, suspension of use, erasure, and suspension of provision to third parties of personal information

A. Confirmation, notification of Purposes of Use, disclosure, correction, addition, deletion, suspension of use, and suspension of provision to third parties of one’s personal data can be requested by clicking the “Contact Us” link on this website.
B. Procedures for deletion or erasure of retained personal data may not be valid or complete due to the nature of the retained personal data. In such cases, the Company will stop the usage of the service or stop the provision to its subcontractors of the personal information of the person concerned upon request.
C. The Company may maintain backup data in case of data loss due to computer failure or other force majeure or human error. Due to the nature of the data, customers are not able to conduct any procedures to verify backup data.
D. By using these services, you are deemed to have agreed to the provisions of Section 7 of this Policy.


9. Inquiries regarding personal information
For inquiries regarding the handling of personal information, please contact us by e-mail at the following address: [email protected]


10. Security of this site
This service uses Secure Sockets Layer (SSL) technology when personally identifiable and sensitive information is being entered as a security measure and to protect information from interception, interference, and tampering of the information.


11. Change policy
The Company reserves the right to change the terms and conditions of this Policy to comply with the Acts and applicable laws and regulations, and for other purposes as reasonably deemed necessary. Any such changes will be posted on this website to the extent possible. Please refer to these terms and conditions periodically and/or when logging on to this website. If you use any of the services on this website after such changes have taken effect, you are deemed to have read and accepted the changes. If you do not agree to the changed terms, you may not be able to log in to your account on this website, which may affect the Company’s ability to meet your needs and perform services for you.


12. Governing law and court of jurisdiction
This Policy shall be governed by and construed in accordance with the laws of Japan. In addition, the customer shall be subject to the exclusive jurisdiction of the courts of Japan.


Fun Japan Communications, Ltd.
　NBF Shinagawa Tower 5F, 2-16-5 Konan, Minato City, Tokyo 108-0075, JAPAN
　Hiroyo Yamauchi, President & Representative Director